DUBAI– Emirates has unveiled multi-faceted measures for employee and customer care
at every step of the travel journey, redefining safety and hygiene standards on board and on the ground.
The new measures took effect today, with the resumption of regularly scheduled passenger flights to nine
destinations.
“Emirates is implementing a comprehensive set of measures at every step of the traveller’s journey, to
enhance the sanitisation of all touchpoints, and ensure the health and safety of our customers and
employees. The risk of catching an infection on an aircraft is already very low, but we have spared no effort
in reviewing and redesigning every step, from check-in to disembarkation. Every measure implemented is an
additional reduction in risk, and taken altogether, our aim is really to make flying as safe as possible.
“We are working with all the stakeholders in Dubai – including the airport, immigration, health and aviation
authorities to implement such measures, and we will continue to review and consult expert advice for any
development and changes. We are all aware that we have to adapt to different practices during this
pandemic in our day to day activities.
All these measures, in combination with the proactive pandemic management strategies that the UAE has
taken, show the seriousness with which we are taking the health and safety of our local and global
communities and will give confidence to the public,” said Adel Al Redha, Emirates’ Chief Operating Officer.
Check-in
Emirates has introduced complimentary hygiene kits to be given to every passenger upon check-in at Dubai
International Airport and on flights to Dubai. These kits comprise of masks, gloves, antibacterial wipes and
hand sanitizer. The hygiene kits supplement a slew of additional measures already introduced to keep
customers safe.
Gloves and masks are mandatory for all customers and employees at the airport in Dubai, while only masks
are mandated on Emirates flights. On arrival at the airport, thermal scanners at various areas monitor the
temperatures of all passengers and employees. Physical distancing indicators have been placed on the
ground and at waiting areas to help travelers maintain the necessary distance at check-in, immigration,
boarding and transfer areas.
The airport team has also installed protective barriers at each check-in desk and immigration counter to
provide additional safety reassurance to passengers and employees during interaction over the counter.
Transit passengers
Customers travelling through Dubai International Airport and transferring onto another flight, will go
through thermal screening upon disembarkation. Transfer desks at the airport have also been installed with
protective barriers as a precautionary measure. Airport staff, dressed in personal protective equipment
(PPE) will direct customers from a safe distance for extra assistance. Customers will be given an additional
hygiene kit at the gate before boarding their connecting flight.
Boarding
The boarding sequence has been staggered and passengers board by row, from the last row to the first, in
small numbers. The waiting area has also been modified to ensure all customers observe social distancing.
Emirates boarding agents, dressed in personal protective equipment (PPE), will facilitate the boarding
sequence. The boarding gates are deep cleaned and disinfected after the boarding of every flight.
On board
All cabin crew on board will be fully kitted out in PPEs. To uphold the highest standards of safety and
hygiene, Emirates has added a cabin service assistant (CSA) to the crew complement on flights over 1.5
hours. The CSAs will ensure lavatories are cleaned at frequent intervals of every 45 mins. Each lavatory has
been equipped with sanitising soap and hand washing instructions.
To minimise the risk of infection by touch, magazines and print reading material will not be available during
this time. In premium classes, single use menus and wine lists will be provided to passengers. Comfort items
such as mattresses, pillows, blankets, headphones and toys will be hygienically sealed. Emirates will resume
its service with hot meals, using high quality, cutlery and crockery, sterilised before each use.
Cabin baggage have to be checked-in, and customers can only bring essential items such as a laptop,
handbag, briefcase or baby items on board. Customers are reminded to bring pens to fill out Health
Declaration Forms required for some destinations.
Emirates’ modern aircraft cabins have been fitted with advanced HEPA air filters which remove 99.97% of
viruses and eliminate dust, allergens and germs from cabin air for a healthier and safer on-board
environment. After its journey and on landing in Dubai, each aircraft will go through enhanced cleaning and
disinfection processes to ensure safety and proper sanitation.
Emirates crew
To safeguard its employees, Emirates’ flight and cabin crew are provided with cars for pick up and drop off
at their home at the beginning and end of their duty. Operating crew check in for their rostered flights in a
dedicated crew airport facility before being transported to the aircraft. Layovers in destination cities have
been reduced where possible and on long-haul flights, where layovers are necessary, crew are put up in
individual rooms in hotels. On return to Dubai, where all Emirates cabin crew are based, COVID-19 tests are
done on all crew. Every crew member has been mandated a 14-day quarantine in their homes after every
flight, unless they are on duty–PRESS RELEASE
